IT admins most concerned by tool sprawl, external threats and security, survey reveals

IT admins most concerned by tool sprawl, external threats and security, survey reveals

The effects of the pandemic might be over, but significant economic turbulence has threatened to upend the system again. And it's Day 7 of our Advent Competition!

Published on 12th December 2023

Advent Competition

Looking for today's advent competition clue? Head to the bottom of the article to find it.

JumpCloud Inc.‘s (SME) IT Trends Report, ‘Flexibility and Ingenuity: What’s Powering Small and Medium-Sized Enterprise IT Management in 2023‘, shows that just after SMEs successfully established the new workplace normal following the pandemic, significant turbulence in the greater macroeconomic environment has threatened to upend the system again.

Instead of lockdowns and supply chain shortages, businesses now deal with layoffs and recession fears on top of external threats growing in sophistication, regulatory and compliance pressures heating up, and increasingly complex IT tool sprawl.

JumpCloud commissioned this biannual survey of SME IT admins to gain unique insights into the day-to-day experiences of IT professionals who power and secure operations without enterprise-level budgets and staff. The most recent survey results, polled from admins in the US, UK, and France, highlight that while IT teams are successfully managing the workplace, they need an IT environment built around an open directory platform. While 77% of SME IT admins want a single tool to do their job, organizations continue to force them to use many more. Consolidating tools shifts an enormous tech burden off of IT admins who are already overworked and overwhelmed with job responsibilities. Admins can leverage technology to manage a complicated, frustrating, and time-intensive process. With both security and employee experience top of mind for admins, heeding IT’s call for centralized operations can result in a better UX for users, increased convenience and effectiveness for admins, and enhanced security for all.

“Modern IT management is a balance of responding to current needs while remaining nimble enough to adapt to the unknown. Flexibility, ingenuity, and innovation have never been more critical for those in the IT trenches,” said Rajat Bhargava, CEO, JumpCloud. “Admins want convenience and centralized management, as shown by the 77% that agree or strongly agree that they would prefer a single solution/tool to do their jobs. Admins are hungry for an open IT approach that delivers on this promise, an approach that unifies and centralizes identity and allows organizations to scale while solving efficiency, complexity, and cost challenges.”

The results of the JumpCloud Q2 2023 SME IT Trends Report are available in JumpCloud’s e-book, “Flexibility and Ingenuity: What’s Powering Small and Medium-Sized Enterprise IT Management in 2023,” which can be downloaded for free here.

Key findings include

Business Outlook


IT Management

Life of an IT Admin

Managed Service Providers (MSPs)

Regional Differences

Survey Methodology

JumpCloud surveyed 1,221 SME IT decision-makers in the UK, US, and France, including managers, directors, vice presidents, and executives. Each survey respondent represented an organization with 2,500 or fewer employees across a variety of industries. The online survey was conducted by Propeller Insights, May 12-24, 2023.

Advent Competition: Day #7

Today's teaser is:

In May, the latest prototype for Starship exploded as it attempted to land after a successful 90-minute orbital test flight.

But what's the first letter of the Elon Musk owned company that develops Starship?

Check out tomorrow's article for the next teaser.


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