News
Zendesk links AI pricing to verified resolution outcomes
The move frames AI as a unit of labour, not just a productivity tool – which is an important commercial shift in the market.
22nd May 2026
AI
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News
Study claims workers are using unapproved AI tools at work, despite knowing the risks
“The challenge is not a lack of technology, but a lack of alignment with the realities of work” was the summary from Mitel.
21st May 2026
News
SAP’s AI offer to legacy customers comes with a catch
On-premises customers can access Joule assistants, but only if they commit 50% of maintenance spend to cloud first.
14th May 2026
Knowledge Base
Valuemaxxing: why it matters and how leaders can master it
AI is reshaping business fast. Learn how “valuemaxxing” helps leaders align ROI, governance, and FinOps to maximise technology investments.
13th May 2026
News
Survey: workers are not keen on Microsoft’s AI
Research from The Coalition for Fair Software Licensing found over half of respondents were opposed to the idea of Microsoft’s new E7 AI bundle, which is released today.
1st May 2026
News
Oracle is turning corporate software over to AI agents
As Big Red roll out a slew of agentic AI tools and apps, a senior company exec explains how enterprise workflows are changing and why software pricing models may be due for a shake-up.
30th April 2026
News
AI drives surge in complex software pricing models
Usage-based charges have risen sevenfold since 2025 – putting pressure on finance teams and increasing the risk of invoicing errors.
17th April 2026
News
Oracle’s AI obsession could mean higher prices and worse support
That’s the take from advisors in Oracle negotiations, who say fewer staff at Big Red could mean slower answers and tougher renewals.
14th April 2026